Proven Strengths of Owtel Consulting
Owtel Consulting offers the satisfaction that comes from working with a technologically sound partner who is committed to continually invest in people, processes, infrastructure and facilities, ensuring the highest levels of performance.
Thoroughly Understand Your Needs
Owtel Consulting has proven experience and success in meeting the outsourcing objectives of small medium enterprises, especially in the telecommunication sector. Our expertise assists in the growth of our clients' business and use their feedback to continually perfect our service levels and have been successfully serving customers in the US and Hong Kong since our inception.
Quality Solutions at Competitive Prices
Whether your outsourcing goal is to retain customers, increase revenue, generate sales, reduce service costs, or break into new markets, Owtel Consulting has a cost effective communication solution for you. With our proximity to telecommunication center and links to the Philippines, our clients can enjoy quality and reliable communication services at bargain prices.
Industry Leading Technologies
We believe advance technology greatly impacts the quality of every call. That is why we have made extensive investments to ensure our capabilities remain ahead in the industry. We employ premier VoIP and IP telephony technology, IPLC (International Private Leased Circuit), IVR (Interactive Voice Response), Voice Recording System, dedicated Internet access and reliable power back-up facilities to reinforce operational excellence and service continuity. Best-in-class hardware and software are also utilized to seamlessly integrate with our client’s infrastructure.
Well-trained Professionals
At Owtel Consulting, the people behind our solutions make all the difference. Our team of expertise is made up of 100% college graduates with English as their first language. While our comprehensive training rooms can accommodate up to 100 trainees at a time, we make sure all candidates receive a 168-hour Customer Service Training Program, a 120-hour Neutral English Accent Training Course and a 2-month on-the-floor Intensive Training before they officially become our team member. Each qualified representative is committed to helping you improve business results and increasing the payoff of your investment.