Service Models at a Glance
With Owtel Consulting as your reliable partner, you can choose from a variety of flexible outsourcing service models to meet your current needs and prepare for future growth.
Overflow Support
Overflow Support is an ideal model for enterprise whose existing call center exceeds its maximum capacity. As we believe subsequent reduction in call waiting time significantly boost customer satisfaction, instead of keeping your customers waiting in lines, Owtel Consulting can help ease the load by taking care of the overflow and peak call volume. Just like having an instant extension of your in-house customer service team, our expertise can meticulously replicate your service and company culture to ensure call transfers are transparent to your valuable customers.
Pilot Campaign
Pilot Campaign is dedicated to new clients who would like to compare their in-house results with those achieved by us before moving to a long term End-to End outsourcing package. This “warm up” campaign can evaluate the effectiveness of a solution, identify valuable operational and process improvement initiatives. It helps to ensure performance meets best practice standards and build up client’s confidence.
End-to-End Outsource
It is our professional approach that ensures the success of your programs. With our long term End-to-End solution, you can enjoy business intelligence, quality assurance, and measurable results. Our expertise is here to see the big picture and supervise the details. We ensure each program objective meets marketing goals, offers solutions that respond to changing market needs, employs trained professionals with solid knowledge of client industry and evaluates programs as they progress.